Talent Acquisition Manager

Full-time - Mid Level

Springfield, MA

About the position

ServiceNet is a leading nonprofit organization dedicated to providing innovative mental health and human services across Western Massachusetts. We're seeking a Talent Acquisition Manager to drive our hiring efforts, improve recruitment processes, and attract top talent for specialized roles. This role will manage daily recruitment operations, support hiring managers, and ensure a seamless candidate experience-helping ServiceNet continue its mission of delivering high-quality care and services to the community.

Responsibilities

• Lead Recruitment Operations: Oversee hiring activities, streamline processes, and track key metrics.
• Source & Build Talent Pipeline: Use innovative sourcing strategies to attract top talent for critical roles.
• Enhance Candidate Experience: Ensure smooth communication, efficient hiring, and a positive onboarding process.
• Supervise & Develop Team: Mentor team, maintain compliance, and improve team performance.
• Improve Hiring Strategies: Work with leadership to optimize workflows and workforce planning.

Requirements

• 3+ years of recruitment or talent acquisition experience
• Team management experience required
• Strong knowledge of hiring best practices, sourcing techniques, and employment laws
• Experience using applicant tracking systems (ATS) and recruitment technology
• Excellent communication, relationship-building, and organizational skills
• Industry experience in healthcare, non-profit, or specialized hiring

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans (if eligible).
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.