Talent Acquisition Manager

$88,200 - $132,300/Yr

Consumer Cellular - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Talent Acquisition Manager for Contact Centers is responsible for leading high-volume recruitment efforts in a dynamic and fast-paced environment. This role focuses on developing recruitment strategies, enhancing candidate experiences, and managing a team of recruiters to meet the hiring needs of the organization. The ideal candidate will have a strong background in talent acquisition, particularly in contact center settings, and will be passionate about nurturing talent and delivering exceptional recruitment outcomes.

Responsibilities

• Lead and inspire a team of recruiters to achieve recruitment goals while fostering a collaborative environment.
• Partner with hiring managers to create tailored recruitment plans that align with business objectives.
• Ensure a positive candidate experience throughout the hiring process, from initial contact to onboarding.
• Design and execute comprehensive recruitment strategies for high-volume hiring needs in remote customer service and sales teams.
• Analyze recruitment metrics to assess effectiveness and make data-driven decisions to enhance hiring processes.
• Ensure compliance with relevant regulations and company policies in all hiring practices.

Requirements

• Bachelor's degree or equivalent relevant experience.
• 5+ years of experience in talent acquisition, focusing on high-volume recruitment, preferably in a contact center environment.
• Minimum of 2 years of supervisory or leadership experience.
• Proven track record of managing end-to-end recruitment processes successfully.
• Strong understanding of remote hiring practices and tools.
• Excellent communication and interpersonal skills to build relationships across all levels of the organization.
• Proficiency in Taleo or other Applicant Tracking Systems (ATS).
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical skills with experience using metrics to drive decisions.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program