Talent Acquisition Operations Associate (Hybrid)

Epic Brokers - Austin, TX

Full-time - Entry Level

Austin, TX

1,001-5,000 employees

Real Estate

About the position

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! Our Corporate Talent Acquisition (TA) Team is hiring a TA Operations Associate - Custom Hires. This position plays a critical role in the recruitment process, ensuring seamless operations and great customer service. This position involves heavy data entry and accuracy in our ATS (Greenhouse) as well as managing candidate offer letters, background checks, and assessment testing for candidates. The ideal candidate possesses strong attention to detail, excellent organizational skills, is very tech savvy, curious and has a customer-centric mindset, with a sense of urgency to assist others. Candidates with at least 2 years of relevant work experience, preferably working as part of a recruiting/talent acquisition team or part of the HR hiring and onboarding process are encouraged to apply. Tech-savvy individuals who love working with and being gurus of various software programs - from standard Microsoft Office Suite programs to recruiting-specific software - will thrive in this role. Strong written & verbal communication skills are essential, as is the ability to work with people at all levels of an organization. The role requires a humble, hungry & smart team player who loves being a part of & supporting a team, but also excels at working independently and being a self-starter. Candidates looking for a fast-paced work environment, with lots of variety, and room to grow will find this position rewarding.

Responsibilities

• Seamlessly move already identified hires (custom hires) through the ATS system including entering candidate information, generating offer letters, initiating background checks, and assessments.
• Act as the centralized function for all of EPIC for custom hires who may have employment agreements or are selected for hire without TA involvement.
• Using Greenhouse ATS: Enter candidate information into GH, generate offer details and letters as applicable, and initiate background checks and assessments.
• Become a Subject Matter Expert (SME) of our recruiting and hiring technology tools, processes, and programs.
• Provide exceptional customer service to both candidates and hiring managers throughout the hiring process.
• Collaborate with support teams (HR Ops, HRBP's, and HRA's) to facilitate onboarding of new custom hires.
• Participate in team meetings, functions, trainings, and support the Talent Acquisition Partners with recruiting tasks as needed.
• Collaborate and partner with TA Operations Associate colleagues.
• Work on special projects and initiatives as assigned.
• Ensure adherence to Talent Acquisition and HR policies and procedures, maintaining legal and regulatory compliance.

Requirements

• 2+ years of relevant experience in talent acquisition or HR operations.
• Proficiency in Microsoft Office Suite and other standard professional software programs; ATS and/or HRIS/HCM software experience preferred.
• Strong written and verbal communication skills, able to interact with people at all levels, with a focus on building trust and relationships.
• Ability to be a self-starter and self-directed, willing & able to research and find answers first, but also ask questions when necessary.
• Team player who strives to provide great customer service to both internal and external customers.
• Strong attention to detail and organizational skills, with the ability to manage changing priorities, interruptions, and multi-task.

Nice-to-haves

• Experience with Greenhouse ATS or similar recruiting software.
• Familiarity with HR policies and procedures.
• Experience in a fast-paced work environment.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid holidays
• Paid parental leave
• Paid time off
• Unlimited PTO for salaried employees; 22 PTO days starting out for hourly employees; 12 company-observed paid holidays; 4 early close days; plus additional paid days off
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Work-life balance with standard work weeks being 37.5 hours
• Generous employee referral bonus program of $1,500 per hired referral
• Quarterly employee recognition program for demonstrating EPIC's values plus additional employee recognition awards and programs
• Employee Resource Groups: Women's Coalition, EPIC Veterans
• Professional growth & development: Mentor Program, Tuition Reimbursement Program
• Unique insurance, such as Pet Insurance and Cancer Insurance
• Wellness programs