Talent Acquisition Operations Associate (Hybrid)

Epic Insurance Brokers & Consultants - Houston, TX

Full-time - Entry Level

Houston, TX

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

EPIC Insurance Brokers & Consultants is seeking a TA Operations Associate - Custom Hires to join our Corporate Talent Acquisition (TA) Team. This position is pivotal in the recruitment process, ensuring seamless operations and exceptional customer service. The role involves significant data entry and accuracy within our Applicant Tracking System (ATS), Greenhouse, as well as managing candidate offer letters, background checks, and assessment testing for candidates. The ideal candidate will possess strong attention to detail, excellent organizational skills, and a customer-centric mindset, with a sense of urgency to assist others. This hybrid role requires candidates to work at least one day a week from one of our EPIC office locations, with a preference for candidates in the Central Time Zone to best support team members across all time zones. In this role, you will be responsible for moving identified hires through the ATS system, which includes entering candidate information, generating offer letters, initiating background checks, and assessments, and ensuring a smooth handoff to the Onboarding team. You will act as the centralized function for all custom hires, providing exceptional customer service to both candidates and hiring managers throughout the hiring process. Collaboration with support teams, participation in team meetings, and supporting Talent Acquisition Partners with recruiting tasks will also be key components of your responsibilities. This position is critical to the hiring of custom hires and interacts with all levels of employees, making it essential to maintain legal and regulatory compliance while adhering to Talent Acquisition and HR policies and procedures.

Responsibilities

• Seamlessly move identified hires through the ATS system including entering candidate information, generating offer letters, initiating background checks, and assessments.
• Act as the centralized function for all custom hires who may have employment agreements or are selected for hire without TA involvement.
• Become a Subject Matter Expert (SME) of our recruiting and hiring technology tools, processes, and programs.
• Provide exceptional customer service to both candidates and hiring managers throughout the hiring process.
• Collaborate with support teams (HR Ops, HRBP's, and HRA's) to facilitate onboarding of new custom hires.
• Participate in team meetings, functions, and trainings as an active member of the Talent Acquisition team.
• Work on special projects and initiatives as assigned.
• Ensure adherence to Talent Acquisition and HR policies and procedures.

Requirements

• 2+ years of relevant experience in talent acquisition or HR operations.
• Proficiency in Microsoft Office Suite and other standard professional software programs; ATS and/or HRIS/HCM software experience preferred.
• Strong written and verbal communication skills, able to interact with people at all levels.
• Ability to be a self-starter and self-directed, willing to research and find answers first.
• Team player who strives to provide great customer service to both internal and external customers.
• Strong attention to detail and organizational skills, with the ability to manage changing priorities.

Nice-to-haves

• Experience working as part of a recruiting/talent acquisition team or part of the HR hiring and onboarding process.
• Tech-savvy individuals who are proficient with various software programs.
• Experience in a fast-paced work environment with lots of variety.

Benefits

• Generous Paid Time Off including unlimited PTO for salaried employees and 22 PTO days for hourly employees.
• Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• Work-life balance with standard work weeks being 37.5 hours.
• Generous employee referral bonus program of $1,500 per hired referral.
• Quarterly employee recognition program for demonstrating EPIC's values.
• Professional growth & development opportunities including a Mentor Program and Tuition Reimbursement Program.
• Unique insurance options such as Pet Insurance and Cancer Insurance.
• 401(k) matching, flexible work options, medical insurance, dental insurance, vision insurance, and wellness programs.