Talent Acquisition Operations Associate

Fidelity Investments - Westlake, TX

Full-time

Westlake, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Talent Acquisition Operations Associate at Fidelity TalentSource plays a crucial role in supporting the recruitment process by managing the offer and pre-onboarding phases. This position focuses on ensuring a seamless and exceptional experience for candidates entering Fidelity Investments, collaborating closely with Talent Acquisition Partners and Account Managers.

Responsibilities

• Create job requisitions for full-time roles for job postings.
• Prepare offer letters and onboarding documents based on information provided by Talent Acquisition Partners.
• Monitor candidate progress through the recruiting process to ensure timely completion of tasks and documents.
• Act as the candidate's point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.
• Respond in a timely and professional manner to unexpected situations.
• Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.
• Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.
• Develop strong partnerships and relationships with internal groups to collaborate successfully in onboarding new hires and improving the candidate experience.

Requirements

• Customer service experience required.
• Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce.
• Ability to assist with candidate needs while following company procedures.
• Demonstrates ownership to resolve candidate issues and provide appropriate solutions.
• Ability to empathize with and prioritize candidate needs.
• Experience in a fast-paced, high-energy environment.
• Ability to handle difficult situations with high standards of professionalism and confidentiality.
• A high aptitude to learn new things quickly and adapt to new situations.
• Willing to take initiative and work independently.
• Self-motivated individual with a high attention to detail and ability to prioritize.
• Aptitude towards collaboration and teamwork.
• Highly organized and efficient; skilled at multi-tasking.
• Experience using MS Office, including Outlook, Excel, Word.