Korn/Ferry International - Dallas, TX
posted about 2 months ago
As a member of Korn Ferry, the Operations Manager - Talent Acquisition will play a pivotal role in enhancing client satisfaction and service delivery. This position involves a thorough review of various service delivery metrics and team processes to identify and implement process improvement changes. The Operations Manager will focus on empowering their team and leaders to deliver transformative insights while building and maintaining innovative talent acquisition solutions. A key aspect of this role is to foster a strong partnership with Korn Ferry's Center of Excellence (COE) teams, which include Reporting, Continuous Improvement, Training, Diversity & Inclusion, and Brand & Recruitment Marketing, ensuring consistent service quality across the board. The Operations Manager will be responsible for realizing opportunities for efficiencies in solution execution, implementing innovative solutions, and driving continuous improvement initiatives that meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This role requires a strong analytical mindset and excellent interpersonal skills, as the manager will need to influence change and manage operations effectively to elevate the recruitment function. Integrity, proactivity, and the ability to cultivate long-lasting relationships are essential traits for success in this position. In addition to operational responsibilities, the Operations Manager will utilize data to develop project plans, drive them to completion, and address any barriers that may arise. They will ensure high levels of client satisfaction by delivering services that meet or exceed expectations, driving best practices, and optimizing account performance. Regular updates to client management, stakeholders, and executive sponsors will be a critical part of the role, as will advising clients on best practices and opportunities for improvement. The Operations Manager will also oversee the Talent Demand Planning (TDP) process, ensuring accurate forecasting and inspiring the team to achieve their goals and pursue excellence in service delivery.