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Talent Manager (Administrative & Customer Support)
Robert Half - Laguna Niguel, CA
posted 2 months ago
About the position
The Talent Manager role at Robert Half involves working in a team environment to negotiate and develop business with new and existing clients, specifically in the administrative and customer support sectors. The position requires recruiting, interviewing, and matching skilled professionals with client projects, while also managing ongoing engagements to ensure excellent customer service. The role includes marketing services through various communication methods and participating in networking events to enhance the company's presence in the local business community.
Responsibilities
- Negotiate and develop business with new and current clients.
- Market services via telephone, video, and in-person meetings with hiring managers.
- Recruit, interview, and match administrative and customer support professionals with client projects.
- Manage ongoing engagements to deliver outstanding customer service to clients and candidates.
- Provide ongoing communication and career guidance to candidates.
- Participate in local trade association and networking events.
Requirements
- BA/BS degree preferred.
- 1+ years of administrative or customer support experience preferred.
- 2+ years' experience in Business Development in a metrics-driven environment.
- Experience in developing new business in a multi-call, multi-decision maker environment.
- Prior success in marketing to and closing top-level decision makers at small/medium-sized businesses.
- Working knowledge of Windows Operating System, Microsoft Office Suite, and Contact Management Applications (Salesforce).
- Knowledge of administrative and customer support department operations.
- Positive attitude and engaging businesslike approach.
Benefits
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid holidays
- Paid parental leave
