Taproom Associate

About the position

The Taproom Associate at Black Fleet Brewing is responsible for providing high-quality service in the Taproom and Kitchen, ensuring a positive customer experience while the leadership team is offsite. This part-time role requires a personable and detail-oriented individual who can handle busy periods and maintain a friendly demeanor with guests.

Responsibilities

• Educate guests about flagship and seasonal brews on the menu, the difference between styles, and the history and culture of the brewery and craft beer industry.
• Take and serve orders, as well as prepare and pour beverages.
• Follow all required sanitation and safe serving guidelines and regulations.
• Attend to customers upon entrance with a friendly demeanor.
• Present restaurant menus and help customers select food/beverages.
• Collaborate with other servers, kitchen/bar staff, and Lead Team.
• Handle complaints or problems with a positive attitude, immediately addressing the issue or bringing it to the attention of the appropriate personnel.
• Issue bills and accept payment.
• Maintain comfort and cleanliness throughout the bar and dining area, including restrooms and public areas.
• Apply all guidelines for responsible alcohol service.
• Expediting orders to appropriate patrons/tables.
• Assist coworking kitchen staff, when required.
• Perform other duties as assigned.

Requirements

• Proven restaurant serving or waitering experience.
• Hands-on experience in cashier duties and cash handling.
• Attention to cleanliness and safety.
• Excellent physical condition and stamina (able to stand, walk, lift, and bend for 6 hours or more per shift).
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

Benefits

• Paid sick time
• Paid training