Task Force Manager

Landing - Houston, TX

Full-time - Mid Level

Houston, TX

Real Estate

About the position

The Task Force Manager at Landing is responsible for overseeing member experiences and ensuring operational success across various markets in the West Region. This role requires a high level of ownership, collaboration, and flexibility, as the manager will take charge of markets for one to three weeks at a time, acting as the sole owner of operations during assignments. The position involves significant travel and requires strong leadership and communication skills to effectively manage property needs and member support.

Responsibilities

• Travel 80% of the time
• Monitor and resolve member support tickets through all member communication channels
• Act as liaison with property management teams to quickly resolve maintenance requests and address member concerns
• Take over markets following a leave of absence from the Area General Manager
• Serve as auxiliary trainer when not actively on assignment
• Provide feedback to Field Operations leadership regarding ongoing operations in assigned markets
• Evaluate property and home condition to ensure inventory meets Landing standards
• Oversee and report on market metrics to the Hub Manager
• Coordinate with the AGM and Hub Manager for smooth handoff processes
• Evaluate market performance against key performance indicators

Requirements

• 2+ years of hospitality experience
• Exceptional communication and interpersonal skills
• Ability to thrive in high-growth environments
• Experience using data and metrics to drive improvement
• Strong organizational and leadership qualities
• Ability to handle unexpected challenges with poise
• Hands-on mentality to jump in and get things done

Nice-to-haves

• Experience in a startup atmosphere
• Proven track record of improving customer satisfaction

Benefits

• Stock options
• Health savings account
• AD&D insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance