Tasting Room Attendant

Cooper's Hawk Winery & Restaurants - Kildeer, IL

Full-time - Entry Level

Kildeer, IL

Food Services and Drinking Places

About the position

The Tasting Room Attendant at Cooper's Hawk Winery & Restaurants is responsible for providing exceptional guest service in a vibrant and engaging environment. This role focuses on educating guests about the winery's products, particularly wines and the Wine Club, while ensuring a memorable experience through friendly and efficient service. The attendant plays a key role in growing the Wine Club community and maintaining a well-organized tasting room.

Responsibilities

• Greet all guests with hospitality and engage them about food, wine, and the Wine Club.
• Maintain full knowledge of Cooper's Hawk food, retail items, wines, and Wine Club events.
• Proactively build relationships with guests to create memorable experiences.
• Educate guests on the Wine Club offerings and invite them to join.
• Maintain knowledge of Tasting Room functions and retail products, including tastings and featured wines.
• Support Host and Service Assistant positions as needed.
• Serve alcoholic beverages in accordance with company standards and legal guidelines.
• Assist with the transport of Carryout and Curbside Delivery orders to guests.
• Seek out opportunities to sell products in the Tasting Room.
• Stock wine and retail merchandise attractively in the Tasting Room.
• Maintain a safe, sanitary, organized, and stocked work area.
• Complete necessary side work during non-busy hours.
• Handle cash and utilize the MICROS system according to company standards.
• Follow departmental checklists and standard operating procedures for work areas.

Requirements

• Must be at least 21 years of age.
• Experience in a casual dining or upscale dining environment or retail sales preferred.
• Experience in a wine environment or equivalent preferred.
• A hospitality-focused individual with a passion for guest service, food, and wine.
• Ability to communicate clearly with guests, managers, and team members.
• Ability to multi-task and work calmly under pressure in a fast-paced environment.
• Ability to stand and walk up to 10 hours per shift.
• Ability to lift and carry up to 40 pounds.
• Ability to exert fast-paced mobility up to 6 hours in length.
• Must be able to read, write, and understand English.
• Ability to work flexible shifts and schedules, including weekends and some holidays.

Nice-to-haves

• Experience using Micros or similar POS systems.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Monthly Complimentary Wine Tasting for Two
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Paid Time Off
• Access to Team Member Relief Program
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth
• Recognition Program