Intuit - Springfield, MA
posted 3 months ago
Intuit is seeking Tax Associates for the upcoming tax season. This position offers the opportunity to work 100% remotely, allowing you to collaborate with an exceptional team from the comfort of your home or office. As a Tax Associate, you will be responsible for helping customers complete their taxes using Intuit TurboTax products. This includes providing tax advice, full-service return preparation, tax calculations, and managing product/software inquiries. You will be working towards advancing our goal of 'Powering Prosperity Around the World.' In this role, you will utilize government websites, professional resources, and team expertise to seek out and deliver the right answers to customers using everyday language. You will interact with customers through video and audio tools in a professional, friendly, and confident manner. It is essential to maintain accurate records of customer interactions and document all communications effectively. To be successful in this position, you must have a minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software. You should possess excellent customer service skills and be passionate about helping clients navigate the complexities of taxation. Additionally, you must be willing to work a minimum of 20 hours per week and possess or be able to obtain any related state licenses, certificates, permits, or bonds, along with an active Preparer Tax Identification Number (PTIN).