H&R Block - Lakeland, FL
posted 4 days ago
Full-time - Entry Level
Lakeland, FL
Professional, Scientific, and Technical Services
About the position
As a tax professional, you will be responsible for conducting tax interviews with clients both face-to-face and through various virtual tools such as video, phone, chat, and email. Your primary duties will include preparing complete and accurate tax returns, generating business growth, increasing client retention, and offering additional products and services. You will also provide clients with IRS support and support office priorities through teamwork and collaboration. This role will allow you to grow your tax expertise while contributing to the success of the team.
Responsibilities
- Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- Support office priorities through teamwork and collaboration
- Grow your tax expertise
Requirements
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
- Experience working in a fast-paced environment
- Comfort working with virtual tools - video, phone and chat
- Ability to effectively communicate in person, via phone and in writing
- Must meet all other IRS and applicable state requirements
- High school diploma / equivalent or higher
