Intuit - Cincinnati, OH

posted 2 months ago

Full-time
Remote - Cincinnati, OH
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Tax Experts for the upcoming tax season. This position offers the opportunity to work 100% remotely, allowing you to collaborate with an exceptional team from the comfort of your home or office. As a Tax Expert, you will be responsible for assisting clients in navigating the complexities of taxation, ensuring they receive the best possible service while preparing their taxes using Intuit TurboTax products. You will provide tax advice, full-service return preparation, tax calculations, and manage product/software inquiries, all while working towards the goal of "Powering Prosperity Around the World." To qualify for this role, you must have a minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, utilizing commercial tax preparation software. You should hold an EA, CPA, or be a Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws, along with an active Preparer Tax Identification Number (PTIN). Your passion for helping clients and commitment to enhancing the Intuit brand by delighting customers is essential. Excellent customer service skills are a must, as you will interact with customers through video and audio tools in a professional, friendly, and confident manner. In this virtual, customer-facing role, you will utilize government websites, professional resources, and team expertise to seek out and deliver the right answers to customers using everyday language. You will also document interactions to maintain accurate records, ensuring a seamless experience for clients. If you reside in the United States and are ready to earn supplemental income by helping people with their taxes, we encourage you to apply now!

Responsibilities

  • Assist clients in navigating the complexities of taxation.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Document interactions to maintain accurate records of customer engagements.
  • Interact with customers through video and audio tools in a professional manner.

Requirements

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Experience using commercial tax preparation software.
  • EA, CPA, or Practicing Attorney with strong tax preparation experience.
  • Extensive knowledge of tax laws and an active Preparer Tax Identification Number (PTIN).
  • Excellent customer service skills.

Benefits

  • 401(k) savings plan with Intuit matching
  • Paid sick leave
  • Intuit provided E&O insurance
  • Employee stock purchase plan
  • Employee assistance program
  • Product discounts
  • Free copy of TurboTax Live
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