Tax Operations Coordinator

Acara Solutions - Edmonds, WA

Full-time - Entry Level

Remote - Edmonds, WA

Administrative and Support Services

About the position

The Tax Operations Coordinator role at Acara Solutions is a temporary, remote position focused on customer outreach to collect missing tax deliverables from new customers post-Payroll implementation. This position is essential for enhancing filing success and ensuring compliance with tax regulations.

Responsibilities

• Conduct outreach to new customers to identify and collect missing tax documents.
• Process mass and individualized communications to notify customers of their missing data.
• Educate customers on the potential consequences of failing to submit required documents.
• Guide customers through the process of obtaining necessary tax information using tax agency websites.
• Collaborate with internal teams to streamline communication and improve the overall customer experience.
• Maintain accurate records of customer interactions and follow-ups.

Requirements

• Minimum 2 years experience with customer service.
• Knowledge of tax documentation is preferred.
• High school diploma or GED.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational abilities.
• Experience in customer service or outreach roles is preferred.