Intuit - Raleigh, NC

posted 2 months ago

Part-time - Entry Level
Remote - Raleigh, NC
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Tax Experts for the upcoming tax season, offering a unique opportunity to work 100% remotely while collaborating with an exceptional team. This position is ideal for individuals with an active Preparer Tax Identification Number (PTIN) and unrestricted credentials such as CPA, EA, or Practicing Attorney. As a Tax Expert, you will play a crucial role in assisting clients with their tax preparation needs, ensuring they navigate the complexities of taxation with ease and confidence. You will be responsible for providing tax advice, full-service return preparation, and managing product inquiries, all while utilizing Intuit's TurboTax products. Your expertise will help empower customers to prepare their taxes effectively, contributing to Intuit's mission of Powering Prosperity Around the World. In this role, you will leverage your strong tax preparation experience, having a minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns using commercial tax preparation software. You will interact with customers through state-of-the-art video communication tools, providing them with the necessary guidance and support throughout the tax preparation process. Your ability to communicate complex tax information in everyday language will be essential in ensuring customer satisfaction and enhancing Intuit's brand reputation. This position requires a commitment to delivering excellent customer service and a passion for helping clients succeed in their tax endeavors.

Responsibilities

  • Assist customers in completing their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Document customer interactions to maintain accurate records.
  • Interact with customers through video and audio tools in a professional and friendly manner.

Requirements

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Active, unrestricted credential: EA, CPA, or Practicing Attorney.
  • Strong tax preparation experience and extensive knowledge of tax laws.
  • Active Preparer Tax Identification Number (PTIN).
  • Excellent customer service skills.

Nice-to-haves

  • Experience using commercial tax preparation software.
  • Ability to work a minimum of 20 hours per week.

Benefits

  • 401(k) savings plan with Intuit matching
  • Paid sick leave
  • Intuit provided E&O insurance
  • Employee stock purchase plan
  • Employee assistance program
  • Product discounts
  • Free copy of TurboTax Live
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