Intuit - Portland, ME

posted about 2 months ago

Part-time - Entry Level
Remote - Portland, ME
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Tax Experts for the upcoming tax season, offering a unique opportunity to work 100% remotely while collaborating with an exceptional team. This position is ideal for individuals with an active Preparer Tax Identification Number (PTIN) and unrestricted credentials such as CPA, EA, or Practicing Attorney. As a Tax Expert, you will play a crucial role in assisting clients with their tax preparation needs, ensuring they navigate the complexities of taxation with ease and confidence. You will be responsible for providing tax advice, full-service return preparation, and managing product inquiries, all while utilizing Intuit's TurboTax products. Your expertise will not only help clients complete their taxes but also enhance Intuit's brand by delivering exceptional customer service and empowering clients in their tax preparation journey. In this role, you will leverage your strong tax preparation experience and extensive knowledge of tax laws to assist clients effectively. You will interact with customers through state-of-the-art video communication tools, providing a professional, friendly, and confident demeanor. Your commitment to customer satisfaction will be paramount as you document interactions and maintain accurate records. This position requires a minimum of 20 hours of work per week, and you must have a dedicated hardwired Internet connection that meets Intuit's security criteria. If you are passionate about helping clients and are ready to earn supplemental income by assisting with their taxes, we encourage you to apply now!

Responsibilities

  • Help customers complete their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Document interactions to maintain accurate records of customer engagements.

Requirements

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Active, unrestricted credential: EA, CPA, or Practicing Attorney.
  • Strong tax preparation experience and extensive knowledge of tax laws.
  • Active Preparer Tax Identification Number (PTIN).
  • Excellent customer service skills.

Nice-to-haves

  • Experience using commercial tax preparation software.
  • Familiarity with video communication tools.

Benefits

  • 401(k) savings plan with Intuit matching
  • Paid sick leave
  • Intuit provided E&O insurance
  • Employee stock purchase plan
  • Employee assistance program
  • Product discounts
  • Free copy of TurboTax Live
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