Tax Senior Manager - EDGE/Global Payroll Operate (GPO) - Client Solution and Implementation

Ernst & Young - Miami, FL

Full-time - Mid Level

Miami, FL

Professional, Scientific, and Technical Services

About the position

This position was focused on providing strategic leadership and oversight for a team dedicated to enhancing customer experience and operational efficiency. The role required collaboration across departments to implement innovative solutions and drive continuous improvement initiatives.

Responsibilities

• Lead and manage a team of customer service representatives to ensure high-quality service delivery.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Analyze customer feedback and operational data to identify areas for improvement.
• Collaborate with other departments to align customer service goals with overall business objectives.
• Train and mentor team members to enhance their skills and performance.

Requirements

• Bachelor's degree in Business Administration or related field.
• 5+ years of experience in customer service management or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a team.

Nice-to-haves

• Experience with customer relationship management (CRM) software.
• Knowledge of process improvement methodologies such as Six Sigma or Lean.
• Ability to speak multiple languages.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities