Tax Senior Services Manager - Financial Services - Customer Tax Operations and Reporting - EDGE

$126,600 - $289,000/Yr

Ernst & Young - Woodbridge Township, NJ

Full-time - Senior

Woodbridge Township, NJ

Professional, Scientific, and Technical Services

About the position

The position at EY involves leading a tax operations team within the Financial Services Organization (FSO), focusing on US and global tax information reporting and withholding matters. The role requires managing day-to-day operations, ensuring compliance with various tax regulations, and providing leadership to team members while delivering high-quality services to clients in the financial services sector.

Responsibilities

• Serve as lead of tax operations team.
• Manage operations team by directing and coordinating day-to-day interactions with clients.
• Review key performance indicators by work stream and drive delivery of services to meet deadlines and client expectations.
• Develop internal team members and manage engagement economics.
• Oversee operations team and provide visibility to leadership on status, issues, or situations that need to be addressed.
• Manage and monitor team's work, progress reporting, workload, quality, and utilization/overtime distribution across the team.
• Ensure consistent and standardized processes and procedures are implemented for all tax operations and coordinate training as needed.
• Support client internal audits and external audits as needed to provide supporting documentation of current processes.
• Evidencing performance and introducing efficiencies via production of appropriate KRI's and KPI's for Management.
• Take responsibility for Service Quality and manage opportunity and engagement risk for engagements.
• Understand the business financials to ensure work is accomplished on budget through review of team's out-of-scope efforts and client billable hours.
• Leverage the usage of standard technologies and processes while driving efficiency and quality of deliverables.
• Act as a counsellor and coach and develop a team of tax professionals.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics.
• A minimum of 8+ years of operational delivery experience.
• CPA, EA, licensed attorney, Project Management Professional, or Six Sigma Black Belt.
• Ability to prioritize, handle and track multiple assignments.
• Strong analytical and problem-solving skills.
• Strong data analysis capabilities.
• Ability to draft/design business requirements, process flow diagrams and rules matrices.
• Change management, operations and process improvement experience.
• Ability to identify improvement opportunities and actively engage in implementing improvements.
• Demonstrated leadership skills and proven skills in developing employees.
• Strong oral and written communication as well as presentation skills.
• Exceptionally strong organization, process and people management skills.
• Excellent troubleshooting, execution and communication (written and verbal) skills.
• Proficient using Microsoft products such as Excel, Word, and PowerPoint.
• Proficiency in tax accounting systems.

Nice-to-haves

• Strong operations skills.
• Tax technical skills not a requirement.
• Experience managing a production line team.

Benefits

• Comprehensive compensation and benefits package.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Wide range of paid time off options.
• Flexible vacation policy allowing employees to decide how much vacation time they need.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.