TCL Transition Coordinator (Full-time Hybrid, Charlotte, North Carolina Based)

$52,000 - $66,310/Yr

Alliance Healthcare - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Ambulatory Health Care Services

About the position

The TCL Transition Coordinator plays a crucial role in assisting individuals transitioning from institutional care settings to community living. This position focuses on securing and managing appropriate services, housing, and community resources while collaborating with various stakeholders. The role allows for a primarily remote work schedule with one day a week required onsite, and it involves travel within the communities served by Alliance Health.

Responsibilities

• Conduct assessments and planning for individuals transitioning to community-based care.
• Assist the treatment team with members transitioning from institutional care settings.
• Utilize person-centered planning and motivational interviewing to develop rapport with members.
• Educate members and legal guardians about their rights, responsibilities, and available service options.
• Collaborate with members and planning team to develop accurate care plans reflecting individual needs and goals.
• Ensure assessments and plans are updated as members' life circumstances change.
• Complete administrative assessments and plans of care based on identified needs.
• Ensure compliance with DOJ Settlement requirements and best practice standards.
• Coordinate and lead community transitions for members.
• Review behavioral health crisis plans to ensure integrated care interventions are present.
• Escalate high-risk members to the treatment team for additional support.
• Promote customer satisfaction through ongoing communication and timely follow-up with members.
• Distribute surveys to members receiving services and verify initial service linkage.
• Monitor and ensure the provision of community services for at least 90 days post-transition.
• Resolve conflicts or inadequate care with providers and maintain documentation.

Requirements

• Bachelor's degree in Human Services or related field from an accredited college or university.
• Three years of experience working with the population served.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint).

Nice-to-haves

• Master's degree in Human Services.
• One year of full-time, post-degree work experience with social service agencies.
• Knowledge of community resources to eliminate SDOH barriers to treatment.
• Strong problem-solving, negotiation, and conflict resolution skills.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Flexible schedule
• Retirement plan