TCL Transition Coordinator (Hybrid, Morrisville, North Carolina based)

$52,000 - $66,310/Yr

Alliance Healthcare - Morrisville, NC

Full-time - Entry Level

Morrisville, NC

Ambulatory Health Care Services

About the position

The TCL Transition Coordinator plays a crucial role in assisting individuals transitioning from institutional care settings to community living. This position focuses on securing and managing appropriate services, housing, and community resources while collaborating with various stakeholders. The role allows for a primarily remote work schedule, with one day a week required onsite.

Responsibilities

• Conduct assessments and planning for individuals transitioning to community-based care.
• Assist the treatment team with members transitioning from institutional care settings.
• Utilize person-centered planning and motivational interviewing to develop rapport with members.
• Obtain necessary releases of information to improve care management activities.
• Provide education and support to members and legal guardians regarding rights, responsibilities, and service options.
• Collaborate with members and planning team to develop accurate plans reflecting individual needs and goals.
• Ensure assessments and plans are updated as members' life circumstances change.
• Complete administrative assessments and plans of care based on identified needs.
• Ensure compliance with DOJ Settlement requirements and best practice standards.
• Coordinate and lead community transitions for members.
• Review BH crisis plans and care plans for integrated care interventions.
• Train team members and stakeholders on managing crisis events for members.
• Escalate high-risk members to the treatment team for additional support.
• Promote customer satisfaction through ongoing communication and follow-up.
• Distribute surveys to members receiving services and verify service linkage through monitoring activities.
• Monitor and ensure the provision of community services for at least 90 days post-transition.
• Resolve conflicts or inadequate care with providers and maintain documentation.

Requirements

• Bachelor's degree in Human Services or related field from an accredited college or university.
• Three years of experience with the population served.
• Knowledge of community resources and systems to eliminate SDOH barriers.
• High level of diplomacy and discretion.
• Problem-solving, negotiation, arbitration, and conflict resolution skills.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office products.

Nice-to-haves

• Master's degree in human services.
• One year of full-time, post-degree work experience with social service agencies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long and Short-Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility