TDMK-Manager, Logistics Multi-Mode Account

Why Work for KeHE? * Full-time * Pay Range: $72,765.00/Yr. - $106,722.00/Yr. * Shift Days: , Shift Time: * Benefits on Day 1 * Health/Rx * Dental * Vision * Flexible and health spending accounts (FSA/HSA) * Supplemental life insurance * 401(k) * Paid time off * Paid sick time * Short term & long term disability coverage (STD/LTD) * Employee stock ownership (ESOP) * Holiday pay for company designated holidays Overview Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor - is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Logistics Multi-Mode Account Manager will be responsible for managing a team of logistics coordinators to ensure smooth and efficient execution of various logistics programs along with monitoring operational performance, fostering relationships with customers, carriers, freight forwarders, and warehouse partners, and driving continuous improvement initiatives. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE's Mission, Vision, and Values. Essential Functions DUTIES, TASKS AND RESPONSIBILITIES: * Develops and maintains relationships with customers, carriers, freight forwarders, and 3rd party warehouse companies. * Gathers feedback to understand evolving needs, identify opportunities for additional logistics services, and provide solutions accordingly. * Drives improvement actions based on feedback received from customers, carriers, freight forwarders, and warehouse partners. * Manages a team of logistics Planners and Specialists, sets performance expectations, and provides necessary tools and resources for the team. * Monitors team execution and holds them accountable for meeting high-performance standards. * Conducts regular reviews, provides feedback and training for employee growth and development. * Oversee operational tasks such as order entry, planning, optimization, shipment tendering, appointment scheduling, track and trace, closure, and the resolution of exceptions and OS&Ds. * Manages and coordinates end-to-end multi-leg transportation, ensuring seamless transitions between modes (road, air, maritime, and barge) while optimizing costs, transit times, and service reliability. * Ensures timely and accurate processing of orders, shipments, and customer updates. * Supervises load management and freight audits to maintain accuracy and compliance. * Processes pricing inquiries about customer development for new business opportunities. * Responds to pricing requests originating from existing customer accounts, providing rules and provisions around pricing structures. * Manages escalations and addresses issues outside the scope of the team. * Coordinates with other departments to resolve issues. * Monitors planning and routing to ensure customer and commodity requirements are met and cargo space is optimized. * Analyzes P&L by customer, identifies trends, and addresses problem areas to maintain a healthy P&L. * Continuously evaluates current processes and technology usage to identify areas for improvement. * Drives initiatives to optimize performance and increase efficiency while meeting customer requirements. * Facilitates onboarding for new customers, understanding their requirements, pricing information, and resource options. * Provides initial orientation and training for new hires and ongoing training for team members. * Conducts daily planning and coordination meetings to address current issues, make decisions, and delegate tasks. * Supports the administrative team with billing issues and questions as needed. * Works cross-functionally with internal teams to meet the company's vision and goals. * Other duties and projects as assigned. SKILLS, KNOWLEDGE AND ABILITIES: * Strong leadership skills with the ability to motivate and develop a high-performing team. * Strong process orientation. * Excellent communication and interpersonal skills, with the ability to interact effectively with customers, carriers, freight forwarders, and internal teams. * Proficiency in logistics management systems and Microsoft Office. * Demonstrated problem-solving abilities and a proactive approach to identifying and resolving issues. * Knowledge of transportation regulations and industry best practices for road, air, maritime, and barge transportation. * Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. * Ability to travel monthly as required by the company. Minimum Requirements, Qualifications, Additional Skills, Aptitude EDUCATION AND EXPERIENCE: * Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. * Minimum of 5+ years of experience in logistics operations, with a focus on team management and customer relationship management. * Minimum of 3+ years of management experience in leading a team. * Minimum of 3+ years of experience in multi-modal transportation, including road, air, maritime, and barge. PHYSICAL REQUIREMENTS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Requisition ID 2025-25902 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.