TEAM BRAND AMBASSADOR

Ralph Lauren Retail - Chandler, AZ

Part-time - Entry Level

Chandler, AZ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Part-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a personalized and inspiring shopping experience that exceeds customer expectations. This position is designed for individuals who are passionate about customer service and are motivated to drive business results. You will be part of a team that values inclusivity and collaboration, ensuring that every customer feels welcomed and valued. Your success in this role will be measured by your ability to meet daily, weekly, and monthly sales goals while maintaining the high standards of the Ralph Lauren brand. In this role, you will be responsible for proactively engaging with customers, understanding their needs, and providing tailored solutions that enhance their shopping experience. You will participate in team training sessions to stay updated on company initiatives and best practices. As a Brand Ambassador, you will also utilize various technologies and shopping methods to drive business results, ensuring that customers have access to the products they desire through innovative purchasing processes. Your responsibilities will include maintaining the sales floor to meet store standards, providing feedback to management on customer experiences, and building a clientele through networking. You will be expected to embody the core values of Ralph Lauren, supporting a collaborative environment that prioritizes the customer experience. This position serves as an entry point for future leadership roles within the company, allowing you to develop your skills and advance your career in retail.

Responsibilities

• Motivated to drive business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business through focusing on the customer at the core of all decisions.
• Supports company initiatives and participates in team training to execute business results.
• Utilizes 'More Ways to Shop' to drive business results and supports the use of new technology.
• Represents the customer experience expectations in store and delivers a consistent experience aligned to RL Brand expectations.
• Champions RL core values and supports a collaborative environment with the customer at its core.
• Engages in networking to start to build a clientele and provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes.
• Broadens customer accessibility to product discovery through QR codes, digital catalogs, and virtual stores.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management and co-workers.