Team Coordinator, Customer Operations

Sentara Healthcare - Harrisonburg, VA

Full-time - Manager

Harrisonburg, VA

10,001+ employees

Hospitals

About the position

The Team Coordinator for Customer Operations at Sentara RMH Medical Center is responsible for overseeing the daily operations of Patient Registration and/or Patient Financial Services. This role includes supervising staff, ensuring quality and customer service, managing departmental budgets, and serving as a technical resource. The coordinator is also tasked with hiring and developing staff to create a highly effective team and acts as the chief retention officer for their areas of responsibility.

Responsibilities

• Supervise daily operations of Patient Registration and/or Patient Financial Services.
• Coordinate quality and customer service activities.
• Assist in the development and monitoring of the department budget.
• Coordinate purchasing and payroll processes.
• Serve as a technical resource to team members.
• Perform work assignments as needed to provide appropriate coverage and mentor staff.
• Interview, hire, and develop staff to create an effective work team.
• Act as chief retention officer for areas of responsibility.

Requirements

• Bachelor's Level Degree (Required) or equivalent experience in Registration.
• Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) required to be obtained within 12 months.
• Experience in Call Center, Healthcare, or Managed Care.

Nice-to-haves

• Active Learning
• Active Listening
• Communication
• Coordination
• Critical Thinking
• Judgment and Decision Making
• Leadership
• Mathematics
• Management of Staff Resources
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Monitoring
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Speaking
• Technology/Computer
• Time Management
• Troubleshooting
• Writing

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Tuition Reimbursement
• 401k/403B with matching funds
• Retirement Pension
• Performance Plus Bonus
• Career Advancement Opportunities
• Work Perks