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Lithia Motors - Chesapeake, VA
posted about 2 months ago
Full-time - Mid Level
Chesapeake, VA
Motor Vehicle and Parts Dealers
About the position
The Team Lead - Class A position at Lithia & Driveway involves overseeing the Service Department to ensure efficient operations and high-quality customer service. The role focuses on managing technicians, resolving customer inquiries, and adhering to manufacturer policies while fostering a positive work environment.
Responsibilities
- Produce billable labor on the vehicles brought into the Service Department for service or repair.
- Dispatch work to all group members in a fair equitable manner.
- Ensure technicians are properly trained and have breadth of experience necessary to cover customer needs.
- Resolve customer requests, questions, and concerns in a professional, friendly, and prompt manner.
- Develop a production plan each month.
- Ensure that all manufacturer policies and procedures are followed.
Requirements
- Skilled at teaching others how and why to perform their job.
- Knowledge of basic accounting principles.
- ASE Certified in all eight specialty areas.
- Acceptable driving record and a valid driver's license in your state of residence.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
