Team Lead, Market Operations

About the position

The Team Lead in Market Operations at Carvana is responsible for overseeing the local hub's operations, including market launch, logistics, consumer branding, and team engagement. This role requires a big picture thinker who can manage both employee and customer experiences while driving operational success. The Team Lead will mentor and develop a team of Customer Advocates, ensuring high morale and performance in a fast-paced environment.

Responsibilities

• Create strong morale and spirit within the team.
• Interview, select, onboard, and train Customer Advocates.
• Provide tools, resources, and guidance for team success.
• Conduct performance check-ins and set goals for team members.
• Recognize and reinforce individual and team accomplishments.
• Generate and monitor regular reports for upper management.
• Act as a go-to expert for the team, assisting with customer deliveries.
• Drive production in a fast-paced customer service environment.
• Look for ways to improve customer and Advocate team experiences.
• Manage complex customer-facing issues effectively.

Requirements

• 5+ years of work experience in a customer-facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Experience with strategic planning and process improvement.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve complex problems while focusing on customer experience.
• Willingness to work on weekends.
• Enthusiasm to thrive in a rapidly growing start-up atmosphere.

Nice-to-haves

• Bachelor's Degree
• Experience with Salesforce or Tableau
• An analytical mind
• Experience handling logistics

Benefits

• Full-Time Salary Position
• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Pet benefits
• Wellness program
• Opportunities for skillset expansion
• Promotions from within
• Rapid career development