Team Lead - Prescriber Medical Administrative Assistant

Northeast Health Services - Fall River, MA

Full-time - Mid Level

Fall River, MA

Ambulatory Health Care Services

About the position

As a Prescriber Medical Administrative Assistant Team Lead at Northeast Health Services, you will play a vital role in supporting both clients and team members within a fast-paced clinical environment. Your responsibilities will include managing client communications, assisting with administrative tasks, and providing training and mentorship to new team members. This position is essential for ensuring high-quality service delivery and adherence to company policies and procedures, while also fostering a collaborative team atmosphere.

Responsibilities

• Answer phones and take clients' calls, providing professional and satisfactory answers to their questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Coordinate care between clients and providers.
• Schedule client appointments and call in prescriptions to the pharmacy as needed.
• Manage medication logbook and download prescription monitoring reports daily for review.
• Help support therapists and psychiatric providers in managing waitlists.
• Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs).
• Provide ongoing coaching and mentorship to new PMAAs, ensuring adherence to quality standards and procedures.
• Collaborate with departmental leaders to identify training needs and develop onboarding plans for new PMAA hires.

Requirements

• High school diploma or equivalent.
• Excellent communication skills (written and verbal).
• Ability to work well with a team, especially in stressful situations.
• Strong time management skills, detail-oriented and organized.
• Computer skills, familiarity with Google Drive.
• Familiarity with complex or multi-line phone systems.

Nice-to-haves

• Patient and empathetic attitude.
• Adaptable and flexible in a fast-paced environment.
• Desire to do a thorough job and maintain client trust.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Low-cost virtual care
• Dependent and domestic partner coverage