Team Lead - Prescriber Medical Administrative Assistant

Northeast Health Services - Chelsea, MA

Full-time - Mid Level

Chelsea, MA

Ambulatory Health Care Services

About the position

The Prescriber Medical Administrative Assistant Team Lead at Northeast Health Services plays a vital role in supporting both clients and team members within the clinical support team. This position involves managing client communications, assisting with administrative tasks, and providing training and mentorship to new employees, all while ensuring compliance with company policies and maintaining high standards of professionalism.

Responsibilities

• Answer phones and take clients' calls, providing professional and accurate responses to their questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Coordinate care between clients and providers.
• Schedule client appointments and call in prescriptions to the pharmacy as needed.
• Collaborate with team members to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Manage medication logbook and download prescription monitoring reports daily for review.
• Support therapists and psychiatric providers in managing waitlists.
• Maintain a professional dress code at all times.
• Coordinate coverage when short-staffed.
• Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs).
• Provide ongoing coaching and mentorship to new PMAAs, ensuring adherence to quality standards and procedures.
• Collaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires.

Requirements

• High school diploma or equivalent.
• Excellent communication skills (written and verbal).
• Ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude, adaptable and flexible.
• Strong time management skills, detail-oriented and organized.
• Computer skills, familiarity with Google Drive.
• Familiarity with complex or multi-line phone systems.
• Ability to maintain client trust and confidentiality.

Nice-to-haves

• Experience in a mental health setting.
• Previous leadership or training experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Low-cost virtual care
• Dependent and domestic partner coverage