Team Lead- Quality Assurance

$54,000 - $56,000/Yr

Sedgwick - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Team Lead - Quality Assurance at Sedgwick is responsible for leading quality audits and ensuring compliance with standard operating procedures. This role involves data analysis, root cause analysis, and performance monitoring to identify training needs and drive continuous improvement. The position emphasizes collaboration with operations to enhance training and procedures, utilizing Lean Six Sigma methodologies for process improvement.

Responsibilities

• Leads transactional audit and call quality audits using quality audit tools.
• Performs data analysis and process modeling to interpret trends and identify training interventions.
• Creates dashboards and trend analysis tools to display overall performance.
• Partners with operations to lead training on updates, training gaps, and technology enhancements.
• Deploys Lean Six Sigma tools for overall process improvement.
• Provides support, guidance, leadership, and motivation to colleagues.
• Administers company personnel policies and follows staffing standards.
• Interviews, hires, and establishes performance development plans for colleagues.

Requirements

• Bachelor's degree from an accredited college or university preferred.
• Lean Six Sigma yellow belt or green belt highly preferred.
• Six years of related experience in quality scorecards, audits, and training on quality tools.
• Strong knowledge of industry-specific quality tools.
• Deep analytical skills and understanding of frontline operations.
• Excellent oral and written communication skills, including presentation skills.
• PC literate, including Microsoft Office products.
• Strong organizational and interpersonal skills.
• Proven management and leadership skills.

Nice-to-haves

• Experience in the Insurance or Healthcare business.
• Ability to work closely with Ops and Implementation teams.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k and matching
• Paid time off (PTO)
• Disability insurance
• Life insurance
• Employee assistance programs
• Flexible spending or health savings account
• Additional voluntary benefits