Team Lead

$27,040 - $27,040/Yr

Cricket Wireless Authorized Retailer - Poinciana, FL

Full-time - Entry Level

Poinciana, FL

51-100 employees

Telecommunications

About the position

The Team Lead position at Blue Fig USA involves leading a sales team to deliver exceptional customer experiences in a retail environment focused on wireless products and services. The role requires strong leadership skills, a commitment to sales excellence, and the ability to coach and develop team members while ensuring operational standards are met.

Responsibilities

• Lead the sales team to provide an unparalleled customer experience.
• Promote store growth by coaching the store sales team and offering premium customer service.
• Meet sales goals by selling products and services to new and existing customers.
• Promote positive customer experience through modeling great customer service and handling escalations.
• Conduct daily observations per Velocity.
• Handle all administrative aspects of the sale, including completing customer contracts and warranties, accepting customer payments, and filing completed orders.
• Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Consult with new and existing customers to determine their wireless service needs.
• Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance.
• Handle all customer service issues in a timely and professional manner.
• Ensure sales accuracy of daily cash drawer and sales accuracy with customers.

Requirements

• High school diploma or equivalent.
• Proven leadership skills.
• Demonstrated ability to meet/exceed sales quotas.
• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement the sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

Nice-to-haves

• Experience in prepaid wireless sales.
• Bilingual / English & Spanish.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Medical, Dental, Vision & Supplemental Insurance benefits eligible after 60 days