About the position
As a Team Lead at Topgolf, you will play a pivotal role in guiding and supporting your team to achieve performance targets while ensuring a high level of service delivery. Your leadership will be essential in monitoring and evaluating team performance, providing regular feedback, and coaching to foster a culture of continuous improvement. You will collaborate with other departments to ensure seamless workflow and address any operational issues or guest concerns promptly. Your ability to promote a positive and inclusive team culture will be crucial in engaging and developing associates, ensuring they feel valued and motivated in their roles. In this position, you will also be responsible for ensuring compliance with company policies, procedures, and safety standards. You will prepare and present regular reports on team performance and key metrics to management, highlighting areas of success and opportunities for improvement. Additionally, you will perform other operational duties as assigned by your manager, contributing to the overall success of the Topgolf venue. This role requires a proactive approach to leadership, with a focus on motivating a diverse team to achieve their goals while maintaining a fun and engaging environment for both associates and guests. Your commitment to excellence and ability to adapt to various situations will be key to your success in this position.
Responsibilities
- Provide leadership and guidance to team members to achieve performance targets.
- Monitor and evaluate team performance, providing regular feedback and coaching.
- Collaborate with other departments to ensure seamless workflow and quality service delivery.
- Identify and resolve operational issues and guest concerns promptly.
- Promote a positive and inclusive team culture, fostering associate engagement and development.
- Ensure compliance with company policies, procedures, and safety standards.
- Prepare and present regular reports on team performance and key metrics.
- Perform other operational duties as assigned by your manager.
Requirements
- High school diploma or equivalent work experience.
- Proven experience in a leadership or supervisory role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities.
- Ability to motivate and inspire a diverse team to achieve goals.
- Proficiency in relevant software and tools.
- Knowledge of industry-specific regulations and best practices.
- Availability to work varied shifts, including evenings, weekends, and holidays.
- Ability to stand and walk for long periods of time including maneuvering up and down stairs.
