Team Lead

Petsense - Sulphur, LA

Full-time - Entry Level

Sulphur, LA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Team Lead position at Petsense is responsible for assisting the Store Manager and Assistant Store Manager in achieving operational, sales, and merchandising goals while providing exceptional customer service. This role promotes a safe and productive work environment and involves training team members on policies and procedures.

Responsibilities

• Assist the Store Manager and Assistant Store Manager with operational, sales, and merchandising objectives.
• Provide outstanding customer service and promote a safe work environment.
• Train Team Members on policies and procedures.
• Execute assigned merchandising activities, including promotional and seasonal tasks.
• Perform opening and closing procedures for the store.
• Transport and make deposits to the bank.
• Assess store conditions and assign duties to Team Members.
• Organize and prioritize workflow using a daily planner.
• Participate in the mandatory freight process and perform price change activities.
• Resolve customer complaints and ensure a positive customer experience.
• Adhere to loss prevention standards and respond to alarm calls as needed.
• Communicate job functions and financial goals to Team Members.
• Operate cash register and supervise cash handling procedures.
• Ensure the safety and well-being of live animals and maintain holding tanks.

Requirements

• Retail experience and/or knowledge of pets/live animals is strongly preferred.
• Supervisory experience is preferred.
• Must be at least 18 years of age and possess a valid driver's license.
• A high school diploma or equivalent is preferred, but not required.
• Ability to read, write, and count accurately.

Nice-to-haves

• Knowledge of pet/live animal care, pet food, and pet products is strongly preferred.
• Strong interpersonal skills and ability to resolve issues ethically.
• Basic computer skills.

Benefits

• Flexible scheduling to accommodate varied hours and shifts.
• Opportunities for training and development.