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Team Leader, Customer Experience & Outreach
Crate & Barrel - San Jose, CA
posted about 2 months ago
About the position
The Team Leader, Customer Experience & Outreach is responsible for leading a functional team to enhance customer engagement and drive sales in a retail environment. This role involves coaching and mentoring Sales Associates, ensuring exceptional customer service, and meeting daily sales goals under the direction of the Assistant Store Leader. The position requires a proactive approach to staffing, training, and performance management to create a positive shopping experience for customers.
Responsibilities
- Lead designated functional team and manage associate workload in partnership with the Assistant Store Leader.
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
- Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies, and procedures.
- Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates.
- Focus on promoting and driving sales, maintaining awareness of current product in store and not in store.
- Review KPI results, working with the Assistant Store Leader to identify opportunities and corrective actions.
- Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance.
- Ensure all customers are provided gracious, quick, and efficient service through setting expectations and modeling behaviors.
Requirements
- High school diploma/GED or equivalent.
- 1+ years customer service or retail experience.
Nice-to-haves
- Strong communication and interpersonal skills.
- Sense of personal style with a discerning eye and passion for design and home furnishings.
Benefits
- Hourly pay ranging from $17.00 to $25.88, adjusted as needed to comply with applicable state and local law.
- Eligibility for bonuses, sales incentives, and long-term incentives based on role.
