Team Leader, Recreation Lending Customer Support
Merrick Bank•South Jordan, UT
450d
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About The Position
The Team Leader for Recreation Lending Customer Support at Merrick Bank is responsible for leading the Customer Support Inbound Call Team, ensuring effective handling of customer inquiries and issues related to the Recreation Lending department. This role involves monitoring team performance, coaching team members, and managing escalated calls, while also maintaining compliance with banking regulations. The Team Leader plays a crucial role in fostering interdepartmental relationships and ensuring the team's success through effective workflow management and support.
