Team Leader
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About The Position
In this role, you will partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement. You will assist in recruiting and interviewing candidates for tax office associate positions and serve as the point of contact for onsite escalated client service concerns. Your responsibilities will also include ensuring clients are scheduled properly and conflicts are resolved, leading daily activities to ensure that all tax office associates complete their work according to deadlines, and maintaining quality standards and overall goals. You will build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions. Additionally, you will lead daily team meetings, create associate work schedules, ensure accurate timekeeping and overtime management, prepare tax returns as required, and conduct timely performance reviews while partnering with the Associate Relations Center to resolve associate issues and address performance concerns.
