Team Leader

About the position

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.

Responsibilities

• Train and coach team members using the Guest Expectations training materials.
• Model being calm and productive during busy times.
• Hold team members accountable to the JIB uniform and grooming standards.
• Model looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
• Model acknowledging each guest with a smile, treating everyone with care and respect.
• Model and coach team members on the JIB Hospitality Model.
• Monitor quality to ensure the food looks and tastes great, and is of high quality.
• Model and monitor food presentation and coach team members when necessary.
• Model a sense of urgency, hustle, greet guests and encourage team members to do the same.
• Model how to communicate and work within a team to ensure order is accurate for the guest.
• Make sure food is safe for the guest by following all food safety and food quality policies and procedures.
• Inspire team members to embrace the brand.
• Treat guests and employees with care and respect.
• Coordinate team to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.
• Perform guest service duties including taking and clarifying orders, entering orders in POS system, and maintaining cleanliness of work area.
• Perform interior and exterior cleaning duties to maintain restaurant cleanliness.
• Prepare menu products according to procedure and maintain cleanliness of work area.

Requirements

• 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old.
• Must complete Team Leader training classes.
• In certain states, must be ServSafe certified.
• Ability to speak, read, and write effectively in English; may require ability to speak another language based on location.
• Excellent interpersonal skills.
• Ability to perform and understand basic math concepts.
• Ability to work well with diverse groups of people.
• Proven analytical skills and good organization and planning skills.
• Basic knowledge of personal computers and related software applications.

Nice-to-haves

• Demonstrates integrity and ethical behavior.
• Self-starter who takes initiative and willingly accepts responsibility.

Benefits

• Pay ranges from $20.00- $21.50 depending on experience.