Team Leader

About the position

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.

Responsibilities

• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.
• Holds team members accountable to the JIB uniform and grooming standards and coaches them when noncompliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
• Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Models and coaches team members on the JIB Hospitality Model.
• Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
• Helps with order taking and cashiering during busy times.
• Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
• Monitors quality to ensure the food looks and tastes great, and is of high quality.
• Models and monitors food presentation and coaches team members when necessary.
• Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
• Models how to communicate and work within a team to ensure order is accurate for the guest.
• Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Treats guests and employees with care and respect.
• Steps in to help employees when necessary.
• Handles guest complaints - says 'Yes' to the Guest without arguing, questioning or assuming the guest is wrong.
• Is a good team player and leader.
• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues that could jeopardize food safety or food quality.
• Works with a sense of urgency.
• Takes accountability for cash management and handling during their shift.

Requirements

• 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old.
• Must complete Team Leader training classes.
• In certain states, must be ServSafe certified.
• Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant.
• Excellent interpersonal skills.
• Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division).
• Ability to work well with diverse groups of people.
• Proven analytical skills.
• Good organization and planning skills.
• Basic knowledge of personal computers and related software applications.
• Demonstrates integrity and ethical behavior.

Benefits

• Pay ranges from $20.00- $21.50 depending on experience.