Team Leader

Jack in the Box - Tustin, CA

Full-time - Entry Level

Onsite - Tustin, CA

Food Services and Drinking Places

About the position

The Team Leader is responsible for supervising and training team members to ensure an exceptional guest experience in a fast-paced restaurant environment. This role involves leading by example, maintaining food quality and safety, and ensuring compliance with company standards and procedures. The Team Leader plays a crucial role in fostering a positive work atmosphere and delivering high-quality service to guests.

Responsibilities

• Train and lead team members to deliver exceptional guest experiences.
• Ensure compliance with Jack in the Box procedures, systems, and standards.
• Monitor food quality and presentation to meet company standards.
• Model and coach team members on maintaining cleanliness and organization in the restaurant.
• Handle guest complaints and ensure positive resolutions.
• Supervise and train team members on workstation operations and food safety procedures.
• Manage cash handling and accountability during shifts.
• Conduct onboarding and training for new employees.
• Maintain visibility and interaction with guests to enhance service quality.

Requirements

• 6 months of consecutive experience at Jack in the Box or 1 year of supervisory experience in a restaurant or retail environment.
• Must be at least 18 years old.
• Completion of Team Leader training classes.
• Ability to speak, read, and write effectively in English; bilingual skills may be required based on location.
• Excellent interpersonal skills and ability to work with diverse groups.
• Basic math skills for cash handling and order accuracy.
• Self-starter with initiative and responsibility.
• Basic knowledge of personal computers and related software applications.

Nice-to-haves

• ServSafe certification (may be required in certain states).

Benefits

• Flexible scheduling options.
• Employee discounts on meals.
• Opportunities for career advancement within the franchise.