Team Leader
Mod Super Fast Pizza - Park City, UT
posted 3 months ago
About the position
At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together. We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply. The Store Coach is responsible for helping the General Manager drive overall store operations. Your leadership skill sets the tone in the store. The Store Coach is focused on store performance and leading all Squad to deliver the best MOD experience. You will coach, inspire, and demonstrate the MOD way. This position is a player/coach job which means you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.
Responsibilities
- Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
- Be a role model of outstanding customer service. Help create that fun MOD atmosphere our customers expect
- Coach Shift Captains to keep the energy high and create a positive on the shift
- Demonstrate, train and coach Squad in all methods for accomplishing store tasks
- Ensure all stations, product, and equipment are clean, well maintained and meet all quality standards
- Demonstrate knowledge of all Operational Standards and resources
- Inform the General Manager of performance issues. Listen to and resolve Squad member concerns in the absence of the General Manager
- Manage cash handling functions for the shift
Requirements
- Candidates must have a minimum of 6 months in a Shift Captain position (any exceptions require RD approval) or 1 year of supervisory experience in a retail store or restaurant, ideally in a customer facing position
- Experience successfully leading, coaching, training, and motivating front line employees
- Ability to think strategically and act tactically
- Ability to stay calm and focused in busy restaurant operations
- Belief in our purpose, accepting of change and growth mindset
- Must be at least 18 years old
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date
Nice-to-haves
- Demonstrated service leadership style and presence
Benefits
- Up to 10 paid vacation days a year and 2 paid holidays
- Paid sick time
- Paid parental leave
- A free shift meal
- Access to MOD's Employee Assistance Program
- Medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied
