Team Manager Customer Experience
Alorica•Tucson, AZ
496d
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About The Position
The Team Manager for Customer Experience at Alorica is responsible for overseeing a call-service team, providing supervision and mentorship to ensure high-quality customer service. This role involves managing a team of 20 to 24 employees, facilitating coaching sessions, and participating in client-related activities. The manager will also handle performance management, training needs, and operational workflows to meet program-specific goals.
