Team Manager, Customer Service & Support

$60,320 - $70,720/Yr

Pedestal Pro - Lindon, UT

Full-time - Mid Level

Lindon, UT

Fabricated Metal Product Manufacturing

About the position

The Customer Service & Support Manager at Pedestal PRO is responsible for hiring, training, and supervising a team of 5-8 customer support agents. This role involves managing individual performance while also handling a personal book of accounts to set a positive example. The manager will focus on improving customer outreach and satisfaction, ensuring the team meets revenue goals, and contributing to the overall growth of the company.

Responsibilities

• Hire, train, and supervise a team of customer support agents.
• Manage individual performance and provide training to underperformers.
• Handle a personal book of accounts to set an example for the team.
• Respond to customer requests via phone, chat, and email with sales information and quotes.
• Educate customers on the product portfolio and upsell when possible.
• Process customer quotes, work orders, shipping documents, invoices, and returns.
• Organize and balance personal customer accounts with department needs.
• Provide recommendations to company leadership regarding team performance and morale.

Requirements

• 5+ years of Sales Management or Customer Service Management experience.
• 3 years of management experience.
• High school diploma or GED.
• Proficiency in Microsoft Dynamics 365 and Microsoft 365 tools.

Nice-to-haves

• Experience with SharePoint.
• Strong leadership and communication skills.
• Time management skills.

Benefits

• Profit sharing
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance