Team Manager Operations - Houston Galleria

Brobston Group - Houston, TX

Full-time - Mid Level

Houston, TX

About the position

The Team Manager - Operations at Gucci Houston Galleria is responsible for leading the store operations team, ensuring efficient stockroom management, accurate inventory, and exceptional client service. This role involves overseeing operational excellence, training staff, and collaborating with corporate departments to enhance store performance.

Responsibilities

• Drive, direct, and develop operational excellence across all aspects of the store.
• Assess and evaluate operations with a commercial mindset and propose strategic improvements.
• Train new hires and existing staff on all operating policies and procedures.
• Coach and develop direct reports in areas of operations, customer service, and sales support.
• Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, and Accounts Payable as needed.
• Serve as a leader to the store team, partnering with Store Director and Associate Store Director to execute all operational and service standards set forth by Gucci.
• Create a positive and united work environment amongst all staff.
• Function as Manager on Duty in rotation, assist with floor coverage, process client purchases, and open and close the store.
• Provide overall support with the shipping and receiving process, report any issues to Store Director and take necessary steps to resolve.
• Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers and damages.
• Ensure an accurate and organized store inventory at all times - oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director.
• Assist management to identify problems in operational processes and resolve them in a timely manner.
• Maintain clear and accurate operations documents/procedures for reference purposes.
• Communicate all discrepancies/issues immediately to management.
• Process repairs and damages on a timely basis according to company guidelines.
• Assist with physical maintenance of the boutique.
• Place orders as needed for all supplies for the office and store.

Requirements

• Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role.
• Bachelor's Degree is preferred.
• Excellent written and communication skills.
• Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Excellent organizational skills.
• Experienced with technology to utilize internal retail systems and shipping software programs.
• Assist in the training of new Team Manager - Operations in other locations and support teams.
• Travel and assist in store openings, closures, and remodels within the region and surrounding markets.