Team Member

Bruegger's - Cottage Grove, MN

Full-time - Entry Level

Cottage Grove, MN

Food Services and Drinking Places

About the position

The Team Member at Caribou Coffee plays a crucial role in delivering exceptional guest experiences and embodying the company's core values. This position focuses on providing outstanding service, crafting high-quality beverages, and maintaining a welcoming environment for guests. Team Members are expected to build relationships with customers, anticipate their needs, and contribute positively to the team dynamic.

Responsibilities

• Provides incredible Guest Service by developing personal ongoing relationships with guests.
• Practices active listening and connection with guests.
• Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality.
• Makes enthusiastic and knowledgeable recommendations to delight guests.
• Creates day-making experiences that spark a chain reaction of GOOD.
• Hand-crafts beverages to order per Caribou standard operating procedures.
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures.
• Floats between barista and guest service, fulfilling all team member roles and responsibilities.
• Takes guest orders & manages cash drawer, following all cash handling policies and procedures.
• Maintains the look and feel of a well-run store by following cleanliness, sanitization, and organization standards.
• Actively thinks and acts upon what the team and guest will need in the future.
• Differentiates between problems that can be solved directly and when to ask for leader support.
• Understands that the team is managing multiple priorities and willingly takes direction from leaders.

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 16 years of age.

Nice-to-haves

• Restaurant, retail or guest service experience.