Team Shift Leader

About the position

The Shift Leader is responsible for overseeing operations and managing workers during scheduled shifts. This role ensures that all aspects of the shift run smoothly and effectively, focusing on quality service and operational efficiency.

Responsibilities

• Provide direction and feedback to workers during shifts
• Schedule employee shifts and assign duties
• Manage time-off requests and handle last-minute absences
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Check cash drawers and prepare bank deposits
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Resolve conflicts between workers
• Foster and maintain a positive work environment

Requirements

• Proven experience as a Shift Leader or relevant managerial role
• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem-solving aptitude
• Ability to stand for long periods
• High school diploma is preferred

Nice-to-haves

• Customer service: 1 year (Preferred)
• Retail Store Managers: 1 year (Preferred)

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance