Team Support Assistant - Physicians Billing

$36,400 - $59,758/Yr

MedStar Health - Washington, DC

Full-time

Washington, DC

1,001-5,000 employees

Hospitals

About the position

The Team Support Assistant position at MedStar Health is designed to provide essential clerical and administrative support to the Physicians' Billing Services team. This role involves a hybrid work schedule, allowing for both on-site and remote work, and focuses on various administrative tasks that contribute to the efficient operation of the billing department.

Responsibilities

• Checks mailroom daily for mail delivered by USPS and sorts and delivers as appropriate.
• Exemplifies Guest and Associates Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication.
• Logs Charge Entry Batches and processes Charge Entry fee slip receipts.
• Logs insurance adjustments and insurance denials in Payment Processing Module for assignment.
• Maintains reports as needed.
• Manually processes patient virtual credit cards payments for posting to patients accounts.
• Performs Batch Refunds and Charge Entry Reconciliations.
• Provides all clerical support services to associates, as assigned, including sorting, distributing mail, answering telephones, copying, faxing, and populating spreadsheets.
• Queries various electronic systems and patient charts for medical documentation to print and attach to paper claims and/or payer related forms.
• Provides coverage for receptionist area.
• Prepares all claims and other correspondence for mail delivery as needed, including utilizing the postage machine.
• Requests duplicate EOBs for the posting of EFT and Lockbox payments.
• Retrieves and delivers documentation as needed.
• Sorts and distributes electronic and paper correspondence as well as relevant paperwork.
• Utilizes computer for basic report retrieval, data input, credit card processing, etc.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards.
• Complies with governmental and accreditation regulations.

Requirements

• High School Diploma or GED equivalent required.
• 6 months clerical/office experience required.
• Effective verbal and written communication skills.
• Familiarity with computer data entry, windows format preferred.
• Ability to quickly learn software packages relevant to functioning.
• Good oral communication skills.
• Ability to work and thrive in team-oriented, production and deadline driven work environment.