Tech Enablement Senior Manager, Service APIs and Framework

Verizon Communications - Basking Ridge, NJ

Full-time - Mid Level

Remote - Basking Ridge, NJ

Telecommunications

About the position

The Tech Enablement Senior Manager for Service APIs and Framework at Verizon is responsible for developing and executing a long-term strategy to enhance customer experience across API platforms. This role focuses on automating, exposing, and monetizing network services through APIs, collaborating closely with various teams to ensure alignment with business goals and customer needs.

Responsibilities

• Developing a strategic roadmap for exposing internal and external network services via APIs, ensuring scalability, security, and performance.
• Aligning API platform development with business objectives, focusing on enabling third-party developers and partners to easily access network services.
• Conducting competitive analysis and market research to identify opportunities for monetizing and enhancing network services through APIs.
• Collaborating with different stakeholders to improve and modernize wireline and wireless managed services.

Requirements

• Bachelor's degree in Computer Science or Engineering or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in product development.
• Experience launching products in an agile environment.
• Strong problem solving abilities and customer-centric mindset.

Nice-to-haves

• A Master's degree in Business or Engineering field.
• Proven experience in API product management or a similar role.
• Ability to define the product vision, strategy, and roadmap for APIs aligning with overall business objectives.
• Ability to support market research, analyze competitor offerings, and identify API monetization opportunities.
• Familiarity with Wireless and Wireline network services.
• Strong understanding of API Management platforms and API security.
• Ability to champion API best practices, documentation standards, and version control.
• Ability to collaborate closely with engineering teams throughout the API lifecycle, from design to deployment.
• Ability to collaborate with internal teams to gather feedback from API consumers and internal stakeholders to drive product enhancements.
• Ability to collaborate with cross-functional teams including engineering, marketing, sales, and customer support.
• Ability to lead/supervise multiple projects, perform project management activities such as planning, sizing, configuration, resources and scheduling.
• Good understanding of API documentation and collaboration tools (e.g. Swagger, Postman).
• Experience with agile development methodologies.
• Familiarity of Cloud infrastructure and services.

Benefits

• Health and wellness benefits
• Short term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• Other incentives