USAA - San Antonio, TX
posted 4 months ago
The Tech Enablement Senior role at USAA is a pivotal position within the Media and Social Channel Management team, aimed at enhancing the financial security of U.S. military members and their families. This position requires a dedicated individual who can serve as a direct representative of the business on an agile team, effectively communicating the business vision and needs to write and refine user stories, prioritize work, and provide guidance to technical teams. The role demands critical thinking and problem-solving skills, as well as a strong understanding of Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. In this role, the Tech Enablement Senior will champion the adoption of new technology by developing an enablement and onboarding strategy and roadmap. This includes creating and delivering clear and relevant training for the respective business/function as new technologies are rolled out, ensuring that stakeholders can self-service effectively. The position also involves educating stakeholders on existing and upcoming technology and capabilities, sourcing and sharing best practices to drive standardization and excellence in the application of technology to achieve business outcomes. The Tech Enablement Senior will work closely with business and Subject Matter Experts to understand business strategy and vision, writing, refining, accepting, and prioritizing stories and/or features to support effective and compliant solutions while balancing investment and business value. This role requires ownership of a prioritized work backlog for one or more Agile teams, ensuring that the product backlog includes complete user stories with acceptance criteria that are consumable and testable by the Agile team or program. The individual will also serve as a direct representative of the business with delivery teams, participating in cross-functional teams to develop, execute, and release in alignment with program and/or product road maps. Additionally, the Tech Enablement Senior will partner with sponsors, stakeholders, and IT to define and document relevant business processes, preparing the business for change and providing tactics and metrics for benefits, adoption, and risk. The role requires advanced knowledge in business development and execution, with a focus on enhancing and improving the function. The individual will also coach and mentor other Product Owners, ensuring that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.