Ernst & Young - Madison, WI

posted 4 months ago

Full-time - Senior
Madison, WI
Professional, Scientific, and Technical Services

About the position

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. As a ServiceNow Security Operations (SecOps) Senior Analyst, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow SecOps, including Security Incident Response, Vulnerability Response, and Threat Intelligence, will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized. This position is high-profile, providing ample opportunities to showcase your ability to motivate and develop your team while establishing and maintaining new customer relationships. You will lead a tight-knit team in a rapidly growing area of the business, supported in developing consultancy and analytical skills that could define your career. In this role, you will collaborate with EY's Cyber, ServiceNow, and client teams to understand and capture business requirements, translating them into technical requirements for ServiceNow configuration. You will conduct thorough analyses of clients' existing processes and systems to identify opportunities for improvement and optimization. Your responsibilities will include assisting in the design of end-to-end solution architecture for configuring SecOps solutions, guiding offshore teams in configuring SecOps modules, and providing technical guidance throughout the implementation process. You will also be responsible for creating technical documentation, conducting user acceptance testing, and providing training and support to clients post-implementation. The ideal candidate will have a strong background in cybersecurity, excellent communication skills, and the ability to engage effectively with clients and team members. You will be expected to set goals and participate in strategic initiatives for your team, ensuring adherence to leading practices and standards throughout the development and deployment of ServiceNow solutions.

Responsibilities

  • Lead the implementation and optimization of ServiceNow SecOps solutions for clients.
  • Collaborate with Cyber, ServiceNow, and client teams to gather and translate business requirements into technical requirements.
  • Conduct analysis of existing processes to identify opportunities for improvement.
  • Assist in designing end-to-end solution architecture for SecOps solutions.
  • Guide offshore teams in configuring SecOps modules and integrations with third-party systems.
  • Provide technical guidance and mentorship to junior team members and offshore developers.
  • Conduct thorough testing and quality assurance of implemented solutions.
  • Facilitate User Acceptance Testing with clients and prioritize defects.
  • Create technical documentation including architecture diagrams and configuration guides.
  • Provide training and support to clients on ServiceNow functionalities.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of recent experience designing and implementing ServiceNow SecOps solutions for large enterprise clients.
  • Minimum 3+ years of recent experience working as a ServiceNow Consultant, focusing on ITSM, ITOM, IRM, and SecOps.
  • Prior experience in cybersecurity with certifications such as CISSP or CISM is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to develop presentations and technical roadmaps.
  • Experience with defining contextual, conceptual, and logical models for architecture.
  • Strong understanding of ITIL framework and IT service management processes.
  • Experience with deploying SecOps-aligned solutions.

Nice-to-haves

  • Prior experience with scripting languages such as JavaScript, PowerShell, or Python.
  • ServiceNow certifications such as Certified Implementation Specialist - Security Incident Response or Vulnerability Response.

Benefits

  • Comprehensive compensation and benefits package based on performance.
  • Medical and dental coverage.
  • Pension and 401(k) plans.
  • Flexible vacation policy allowing you to decide how much vacation time you need.
  • Time off for designated EY Paid Holidays, Winter/Summer breaks, and Personal/Family Care.
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