Tech/Enterprise Platforms - ServiceNow Security Operations Analyst - Senior- Tech Cons - Open

$101,500 - $186,000/Yr

Ernst & Young - Phoenix, AZ

Full-time - Senior

Phoenix, AZ

Professional, Scientific, and Technical Services

About the position

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. You'll lead a tight-knit team in a rapidly growing area of the business. It's a high-profile role, in which you'll have plenty of opportunities to showcase your ability to not only motivate and develop your team, but establish and maintain new customer relationships. As you do, we'll support you in developing consultancy and analytical skills - along with relationships that could define your career.

Responsibilities

• Lead the implementation and optimization of ServiceNow solutions for clients.
• Collaborate with EY's Cyber, ServiceNow and client teams to understand and capture business requirements.
• Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement.
• Assist in the design of the end-to-end solution architecture for SecOps solutions.
• Guide offshore teams in configuring SecOps modules and integrations with third-party systems.
• Define data management strategies to maintain data integrity within the ServiceNow platform.
• Lead the development and deployment of ServiceNow solutions, ensuring adherence to best practices.
• Create technical documentation including architecture diagrams and configuration guides.
• Provide comprehensive training to clients on the usage and administration of ServiceNow platform.
• Offer ongoing support and assistance to clients post-implementation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 1 year of recent experience designing and implementing ServiceNow SecOps solutions for large enterprise clients.
• Minimum 3+ years of recent experience working as a ServiceNow Consultant, focusing on ITSM, ITOM, IRM, SecOps.
• Prior experience in cybersecurity with a CISSP, CISM or equivalent certification is a plus.
• Excellent communication and interpersonal skills to engage with clients and team members.
• Ability to develop presentations and functional/technical roadmaps.
• Experience with defining contextual, conceptual, and logical models for architecture.
• Strong understanding of ITIL framework and IT service management processes.

Nice-to-haves

• Prior experience with scripting languages such as JavaScript, PowerShell, or Python.
• ServiceNow certifications such as Certified Implementation Specialist - Security Incident Response.

Benefits

• Comprehensive compensation and benefits package based on performance.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy allowing employees to decide vacation time based on personal circumstances.
• Paid time off for designated EY Paid Holidays, Winter/Summer breaks, and Personal/Family Care.