Tech Infra Program Manager (Operational Excellence), IT Services

$133,800 - $231,300/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Tech Infra Program Manager (Operational Excellence) at Amazon is responsible for leading complex, strategic business initiatives that significantly impact multiple organizations. This role requires a strategic thinker with strong analytical skills, exceptional communication abilities, and a talent for building cross-group relationships. The successful candidate will manage corporate infrastructure programs, develop roadmaps, and align partners to influence operational planning and achieve organizational goals.

Responsibilities

• Own and drive complex, strategic business initiatives with cross-organizational impact.
• Act as a subject matter expert and trusted advisor to senior leadership.
• Identify and prioritize opportunities for cross-group collaboration.
• Set and drive regular communication cadences for business, operational, and strategic reviews.
• Engage in special projects and initiatives, driving data-driven decisions across cross-functional teams.
• Define and own frameworks, processes, and strategies that drive measurable results.
• Communicate ideas and initiatives clearly to stakeholders, advocating for opportunities up to the VP level.
• Partner with other business units to influence strategic directions across existing and new workstreams.
• Facilitate discussions on program direction, strategy, and conflicts.
• Identify, develop, and implement efficiency opportunities and best practices.

Requirements

• Masters degree in Computer Science, Information Technology, or equivalent professional experience.
• 10+ years of technical business leadership and roadmap strategy development.
• Exceptional verbal and written communication skills.
• Strong background in infrastructure and technology development.
• Experience delivering results as both a hands-on contributor and influential stakeholder.
• Excellent problem-solving, decision-making abilities, and critical-thinking skills.
• Ability to work independently and self-motivate in a fast-paced environment.
• Ability to communicate technical information to non-technical stakeholders.

Nice-to-haves

• Experience with root cause/problem analysis using data manipulation tools such as Quicksight and Tableau.

Benefits

• Competitive salary based on market location and experience.
• Equity and sign-on payments as part of total compensation package.
• Full range of medical, financial, and other benefits.