Abbott Laboratories - Alameda, CA

posted about 1 month ago

Full-time - Senior
Alameda, CA
10,001+ employees
Miscellaneous Manufacturing

About the position

The Tech Lead Cloud & DevOps Engineering position at Abbott is a pivotal role that focuses on leading cloud operations, enhancing developer experience, and managing data infrastructure practices at Lingo, a new biosensing technology initiative. This position is based in Alameda, CA, and is responsible for delivering a comprehensive set of operational services that include monitoring systems, ensuring application health and availability, and managing incident resolution. The Tech Lead will participate in product releases, providing essential support to development teams as they navigate through various environments. This role also involves collaborating with the engineering team to implement operational improvements to the cloud infrastructure, ensuring that best practices are developed for utilizing data services in the cloud, including SQL, NoSQL, Data Lakes, and Blob Storage. In this role, you will work closely with R&D Software Engineering to implement observability, end-to-end monitoring, alerting, and troubleshooting capabilities for both web and mobile applications. You will also collaborate with cybersecurity teams to ensure the continuous hardening of cloud infrastructure and services. As a leader in cloud operations, you will maintain up-to-date technical skills to anticipate future technical opportunities and requirements within Abbott. Defining best practices and guardrails for deploying data infrastructure in Azure Cloud will be a key responsibility, along with ensuring compliance with applicable corporate and divisional policies. The Tech Lead will nurture relationships with key suppliers of cloud technologies to stay informed about emerging technologies, ensuring solution stability and optimal pricing. You will be responsible for assessing service levels, customer satisfaction, and project results, serving as a point of escalation for issues and taking prompt corrective actions as necessary. Additionally, you will proactively evaluate the effectiveness of standards, methodologies, and processes, driving change for continuous improvement. Creating and managing a 24x7 monitoring and support strategy for cloud and DevOps infrastructure will be essential, as will developing and documenting technical designs for the integration and implementation of new cloud applications and systems.

Responsibilities

  • Lead cloud operations and developer experience at Lingo.
  • Deliver operational services including monitoring systems and application health.
  • Participate in product releases and support development teams during releases.
  • Collaborate with engineering teams on operational improvements to cloud infrastructure.
  • Develop best practices for using data services in the cloud.
  • Implement observability, monitoring, alerting, and troubleshooting capabilities for applications.
  • Work with cybersecurity to ensure continuous hardening of cloud infrastructure.
  • Define best practices and guardrails for deploying data infrastructure in Azure Cloud.
  • Ensure compliance with corporate and divisional policies and procedures.
  • Nurture relationships with suppliers of cloud technologies to stay updated on emerging technologies.
  • Assess service levels, customer satisfaction, and project results; serve as a point of escalation.
  • Proactively evaluate standards, methodologies, and processes for continuous improvement.
  • Create and manage a 24x7 monitoring and support strategy for cloud and DevOps infrastructure.
  • Develop and document technical designs for new cloud applications and systems.

Requirements

  • Bachelor's Degree in Engineering or Science discipline.
  • 10+ years of relevant experience in cloud operations and DevOps.
  • Experience setting up robust observability and monitoring infrastructure.
  • Experience establishing teams for 24x7 coverage.
  • Experience managing infrastructure compliant with PCI, PHI, and other privacy standards.
  • Ability to manage strict SLAs, operational KPIs, and cost optimization of cloud infrastructure.
  • Deep insights into the newest cloud technologies and trends.
  • Ability to make architectural decisions at team and production levels.
  • Experience working on projects that span multiple organizations and business units.
  • Extensive knowledge of app development, cybersecurity, cloud development, and deployment.

Nice-to-haves

  • Familiarity with cloud security and identity management services.
  • University degree in Computer Science, Systems Engineering, or similar technical disciplines.
  • Experience with New Relic, Sentry, and Pager Duty for monitoring tools.

Benefits

  • Career development opportunities with an international company.
  • Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
  • Excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement and education benefits.
  • Recognition as a great place to work in multiple countries.
  • Support for diversity and inclusion in the workplace.
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